Contact Us
Got a question about an online casino, a free spins offer, or something you've spotted on one of our pages? This is the place to reach us. Whether you're after clarification on how a bonus works, want to report an error, or simply have feedback on our reviews, we read every message that comes through.
What we can help with
We're an independent comparison site, not a casino operator, so we can't process deposits, resolve withdrawal disputes or manage your player account. What we can do is help with:
- Questions about how we rate and rank online casinos and their free spins offers
- Corrections or updates if something on the site looks out of date — bonus terms, licensing details or wagering requirements can change quickly
- Feedback on a review, a comparison table, or the way we've explained a particular offer
- General enquiries from readers comparing online casinos available to Australian players
- Media or partnership enquiries relevant to the site
What we can't help with
Because every casino listed on this site operates offshore and independently of Online Casinos, we're not able to assist with account-specific issues such as:
- Deposits, withdrawals or payment problems on a casino account
- Verifying your identity documents (KYC) with an operator
- Claiming or troubleshooting a bonus, including free spins credited to your account
- Closing an account or setting deposit limits
For any of these, the casino's own customer support team — usually reachable through live chat or email from inside your account — is the right first point of contact, since they hold your account details and transaction history. Most Australian-facing operators run support that at least partly overlaps with local time zones, though as offshore businesses their exact hours vary by operator.
Before you get in touch
A lot of common questions are already answered elsewhere on the site, so it's worth checking these first:
- If your question is about gambling responsibly, setting limits, or where to find support services in Australia, our Responsible Gambling page covers self-exclusion tools, spending limits and where to seek help
- If you want to know more about how this site operates, who's behind it and how we approach reviews, see About Us
- For the legal terms that govern use of this site, our Terms and Conditions page has the detail
- If you're comparing options outside the mainstream Australian market, our Non Gamstop Casinos UK 2026 guide may be relevant, though note that page is written for a UK audience specifically
A note on independence
Online Casinos may earn a commission when readers click through to a casino from this site and sign up. This commercial relationship never decides where an operator sits in our rankings or how we describe a free spins offer — ratings are based on our own research into licensing, game libraries, payment methods and bonus terms, not on who pays for placement.
How we handle enquiries
When you reach out, tell us as much detail as you can — which page you're asking about, which casino or offer, and what specifically you'd like clarified. This helps us either fix an error quickly or give you a more useful answer the first time round. We aim to work through messages in the order they arrive, though as a small editorial team we ask for a bit of patience if you don't hear back immediately.
If you're new to comparing Australian online casinos and free spins offers, our ranked reviews above are a good starting point before you sign up anywhere — they cover licensing, wagering requirements and payment options side by side, so you can weigh up an offer properly before you commit any of your own money.